Return Policy

As of April, 2020

Standard Products

Product returns must be requested and returned within ninety (90) days from date of purchase in the form of a Return Goods Authorization (RGA).

Returned items must be in new condition with original packaging  (including parts and manuals).

Credit will be issued upon return and inspection and may be subject to a restocking fee.

For return requests please send an email to or call (833)825-7492.


Custom Products

Special order, modified and custom made products are not returnable.  Orders for the VA-ALA Series are generally considered custom and returns will be accepted on a case by case basis.