RMA REQUEST FORM
**Include all pertinent information and photos to determine next steps upon inspection and ensure timely processing of credit **
RETURN POLICY
STANDARD PRODUCTS
Product returns must be requested and returned within ninety (90) days from date of purchase in the form of a Return Merchandise Authorization (RMA).
CUSTOM PRODUCTS
Special order, modified and custom-made products are not returnable. Returns will be accepted on a case by case basis. Please reach out to your sales representative or service@valriya.com with any questions.
Emergency drivers are not returnable if opened and/or installed.
Emergency lighting is returnable at the discretion of Valriya management and must be requested and returned within 21 days. Emergency Lighting is subject to a 30% restocking fee.
RETURN PROCESS
Product returns must be requested and returned within ninety (90) days from date of purchase.
Returned items must be in new condition with original packaging (including parts and manuals).
Credit will be issued upon return and inspection and may be subject to a restocking fee.
For return requests please fill out the form below.
WARRANTY TERMS
Check our warranty terms for details on what’s covered and how it applies to your return